If your complaint is about a service provider in community that is funded by CAI, we ask that you follow the service provider’s complaint mechanism. If you are unable to locate contact information for the organization in question, please reach out to the appropriate CAI lead and we will help direct you.
Should you have a complaint about the service, actions, or lack of action by CAI or a representative of CAI, please file a complaint in writing by mail or email. We will respond to a complaint received in writing within 5 business days to let you know we received it. You will then receive a full response within 10 business days.
When filing a complaint, please let us know:
- Your name and the best way to contact you (please include your phone number and email address)
- The reason for your complaint
- A description of the circumstances around the complaint
- Names of any CAI staff, board or volunteers involved
- Any suggested actions or remedies that we can take to resolve the issue
Please send the complaint to [email protected]
You may wish to address the complaint directly to the person or people involved. Our staff directory is here.